Тур в Royal Phala Cliff Beach 3*

Booked one room via agoda but on the wrong date ,called to hotel immediately they said able to change date ,please contact agoda .And Finally able to change date but double price and expensive than walk-in price.when we check-in .This is not fair and show how hotel service to customer. Recommend to avoid this Hotel !

This hotel is no moral, desperately for money, Worse ever hotel management, took payment without my permission, if you want to check the price for total stay for 3 rooms, 3 nights on Agoda app. It will shows the price for one night and if you try to find out the final price by hit "swipe to book" it takes payment straight away without my permission. In English word "booking" and "paying" have different meaning should have said "swipe to pay" instead. Tired everything to contact the hotel, but phone number not in use neither nor reply emails or text.

We were a crew of 4 needing a place just to rest and get ready to continue our flight. I left the hotel more stressed than arrived. Pros: One star for the location and another for the great staff, BUT that's it. Breakfast is also very good ! Cons: The air conditioner does not work in 2 of our room, change rooms... now the shower only have HOT water, no cold water at all. No way for a shower. One of the rooms the door does not lock. Internet does not work on the rooms close to the end of the hall. The restaurant for dinner did not serve what was asked, the food was good though. The restaurant has no air conditioner, so is hot all the time. Although the efforts of the staff to help (they were really great), it did not work so well. They are great trying but limited by the hotel resources. So if you need a place to rest and get a nice shower to be ready for the next day, our case, look for another place.